Helping you through an insurance claim is what we do best

Naturally, we hope you never need to use our services. But if you do, rest assured, we’ll make the process as swift, smooth and hassle-free as possible.

Before you call, please ensure that you have as much information as possible to hand. You will be asked for your broker reference number, details of the claim and whether any other parties were involved. It's always a good idea to write down what has happened as we all forget small details that could be important.

We're making changes to our Motor claims service and from noon on 30th November 2020 our telephone options will be directing you to BD Elite who will be taking over from Coplus.


There will be a transitional period between 25/11/20 and 30/11/20 where the phone lines will continue to point to Coplus.  Up to Noon on 30/11/20 your motor claims management service is with Coplus and the the benefits are:-

Motor Claims Assistance: -

Guaranteed Courtesy Vehicle following theft or total loss-available under the age of 80.

Replacement Vehicle Assistance.

Misfuel Drainage Service.


From noon on 30/11/20 the motor claims service will be with BD Elite and the benefits are:-

Motor Claims Assistance.

Misfuel Drainage Service.

Up to 14 Day Replacement Vehicle following theft or total loss - available for ages 17 to 90.

24/7 Free Accident recovery (first 20 miles up to 3.5T).

Pay on use Breakdown Service.

Total Loss Negotiation Service.


If you have any queries, please call on 01799 522293 or email

Great Benefits

How to Claim


Call us on 0344 412 2416 – Our motor claims service provider is available 24/7 365 to take details of your claim and answer any questions or queries.


If you need to discuss or report an incident of any nature you can do so by either contacting us, or your insurer directly via their helpline. You will find a contact number for them in your policy booklet or listed here.